Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

This is an updated post about trading arrangements into the UK and Europe, including drop-shipping, now that the Brexit deal is in place.  UK customers We don't expect any change in our arrangements with you. Your orders will continue to be shipped via DHL and you'll continue to be invoiced by our UK company. Shipments may take longer to clear in the short term, simply because HMRC and the UK border authorities will be much busier handling shipments to and from the EU, which until now have not needed to clear customs. Drop-shipping: We can deliver your wholesale orders direct to your clients To View More >>

We have two  Print Shop  updates to set you up and inspire you for the holiday season! 1. We've launched the Print Shop Instagram account.  Print Shop users sell their imagery (people, places, landscapes etc) as decor or works of art — quite different to portrait and wedding photography marketed to "the people in the viewfinder". This space will be dedicated solely to Print Shop and selling online. We'll share the beautiful work of the photographers and artists using our platform, spiced up with tips and inspiration about To View More >>

The four-week New Zealand COVID-19 shut-down starts 26 March. And since announcing that Queensberry's production will be on hold for the duration we’ve had lots of people asking whether Print Shop will be available. It's obviously unfortunate timing, but the short answer is yes. However, order deliveries will be delayed. Print Shop functionality will remain active in Workspace, and we encourage you to continue setting up — not just Print Shop but also, if you haven't done so yet, your standard Image Gallery shopping carts. The shut-down of person-to-person To View More >>

Selling albums online is now common, and for very good reason. If you’re shooting destination or out-of-town weddings, chances are you’ll never see clients except on the big day. Even people who live on the other side of the city can face a big commute every time they come to see you. This becomes more of an issue the more successful you are, as people will be booking you as a result of referrals and your reputation—not because you’re handy and don’t charge too much! But selling online can be more difficult than in the studio. First, it’s harder to get people To View More >>

The presentation boxes our albums come in don’t even bear our name, but to us, and our customers, they're a key part of our identity, and express the quality and classic design we stand for. Like Tiffany’s Blue Boxes … but maybe not quite as famous! Our boxes must be intensely practical too, and work across a huge variety of sizes, colours and cover materials. So when we redesigned them in 2016 we didn't throw out the old ones, we refreshed and upgraded them — with more silkscreen passes, new colours and matching grey To View More >>

This is the third in a series from Megan DiPiero with advice about how to build a stronger brand and brand message— to add purpose to your marketing, draw attention to your service, and ultimately increase sales.  Click here for Parts 1 and 2. Today, Megan suggests some questions designed to help you set profit goals. Okay, so you have identified your purpose and passion, and you know the client experience you want to create.  Now, what systems will you put in place to deliver the experience—the brand promise—that you hope to share? To View More >>

We’re truly grateful to the hundreds of photographers from around the world who took part in our Bragging Rights promotion. Here, in no particular order, are the people whose work we chose to celebrate the love and laughter, vibrant cultures, dramatic environments and compelling stories we see every day in the books and albums we make... Justine Ungaro is a lifestyle and wedding photographer based in Los Angeles. We choose two very different weddings from Justine. The first (above) was a Californian bohemian chic wedding - beautiful colours, gorgeous vintage dress, plentiful To View More >>

We’re truly grateful to the hundreds of photographers from around the world who took part in our Bragging Rights promotion. Here, in no particular order, are the people whose work we chose to celebrate the love and laughter, vibrant cultures, dramatic environments and compelling stories we see every day in the books and albums we make... Animal, Portrait & Lifestyle photographer Rachael Hale McKenna is based in France. Rachael is famous for her cute and quirky images of animals, and she has a number of books published so she sent us a variety of images from several different shoots. The To View More >>

We always try to be available to answer your questions, whether it's by email, phone or Live Chat, but in the case we're not immediately available, what do you do if you just need an answer about Queensberry, PJ or Workspace...NOW! That's where our Knowledge Base comes in. It's full of FAQ's, tips, videos and information on everything from ordering and delivery to uploading images and setting pricelists. Once you're logged into Queensberry you can access the Knowledge Base from the link along the top bar in either Workspace or the Partner website. The Knowledge Base contains hundreds of useful To View More >>